All companies in the service industry, no matter how big or small, can benefit from the convenience of their own dedicated concierge service.
Few companies have the resources, expertise, and infrastructure to implement this service in-house. But with Sincura’s White Label Concierge, our expert team delivers a solution that provides our award-winning services to you and your clients, all under your company name and branding.
And no-one does it better
Our award-winning services are founded on three core principles:
Maintaining the best-connected network of global luxury contacts, allowing us to obtain the unobtainable.
Providing our outstanding private and personal one-to-one services for each and every one of our members.
Offering the best value, most efficient concierge on the market.
From priority reservations at the world’s most exclusive restaurants, to luxury travel planning, VIP tickets for sold-out events, and once-in a-lifetime experiences, we enrich our members’ lives 24 hours a day, 365 days a year, in every corner of the world.
Your clients will never know this is being run by an external company as everything is branded to you, from the way we answer the phones to branded emails, app and news.
White Label Concierge benefits include:
An experienced and highly trained team working on your behalf for your clients.
Understand your clients with full reporting and Behavioural Analysis Suite.
Branded for you - or seamless integrate into an existing app with our APIs.
Always available you clients, any time, anywhere, with the best response times on the market
From concierge brochures, onboarding pages, membership cards and welcome packs to tailored newsletters, announcements and promotions.
Monthly meetings to provide regular updates, activity reports, client behavioural analysis, project overviews and upcoming goals and strategies.
In joining Sincura’s award-winning White Label Concierge services, you will be offering an exceptional and exclusive service to your clients under your own brand name, gaining unrivalled access and insight into the world of affluent global clients.
Sincura are the best priced white label concierge on the market with prices from just 50p per member per month.
From exclusive restaurants to sold-out tickets, no other concierge has the access that we have. That's why we win so many awards and repeatedly voted the world's number 1 concierge.
Other concierges claim a client will receive a response within 3 hours, and that’s simply isn’t good enough. Our average response time from a member of the Concierge team is 2 minutes. We close 30% of requests within 10 minutes, and 60% within the time it takes other concierges to respond.
The client experience is the most important thing to us and we have the highest client retention in the industry. In fact most of our clients come to us as unhappy members from other concierges. We are the only concierge that openly publishes our client feedback, and over 98% of our members say we exceed their expectations.
Our hand-picked staff are the best in the industry, and we offer a personal one-to-one relationship with our clients.
We are recognised as the most technologically advanced concierge in the world, we are the only concierge in the industry with a custom made CRM system, data and behaviour analytics, and App.
Sincura are the fastest growing concierge in the world, with our client base, staff and offices growing by an average of 30% each year. We are one of the few financially secure concierge companies in the industry.
What better endorsement than from our members. From Trustpilot to independent reports, we are repeatedly voted number 1. In an independent review in March 2019
Please see below for example white label clients and a number of case studies to see how we run our white label services.
The Sincura Group provide white label concierge services to a range of sectors, our most popular include:
Managing the concierge requirements of premium account holders and high-net-worth clients.
Front-of-house concierge services for both residential and businesses properties.
Providing services to staff, helping to manage their personal lives with a proven increase productivity and reduction in absenteeism.
For high-spending or loyal clients of brands and companies, such as casino rewards for top spenders.
Providing lifestyle services to clients moving to London to help them integrate into the capital.
Delivering access to our network for agents and PAs.
Including major venues, gigs and festivals, sports events, client entertainment, staffing solutions, PR, introductions, and marketing.
Complementing the service to clients, including a concierge at their target destination
Providing services to enhance other concierge offerings, from our ticket service to our restaurant bookings service
Sincura were appointed the concierge for Visa, Mastercard, and Diners Club Switzerland through Cornèr Bank in 2023.
Available 24/7, 365 days a year, the concierge is fully operational in 4 languages - English, German, Italian and French with dedicated phone lines to our linguists (call +41 58 880 9911 to experience it firsthand) and a multi-language App and CRM.
Detailed reports and insights are provided to tailor the service for their audience. Since taking over the concierge from Quintessentially Concierge, the service has received great results - with activity and client engagement increasing 1000 percent.
French Luxury Fashion House Chanel runs shows and events around the world for their VIP clients, press and global offices. With a need for the very best, Sincura Concierge were appointed to manage their esteemed clients - elevating their experience to new heights.
With custom technology built to manage and organise hundreds of requests each day, our on-site staff are available 24/7 to ensure that every whim is met; from restaurant and hotel bookings, to activities and daily itineraries.
It means Chanel can focus on what they do best and Sincura can ensure all guests turn up feeling like a VIP with the very best experience outside the shows.
As part of Capco's transformation of Covent Garden into London’s world-class shopping and dining district Sincura were appointed to elevate the client offering through a world class concierge service.
Providing an on-site concierge based in the Covent Garden Piazza during peak hours, alongside 24/7 support managed off-site, our concierge services were included in the release of some of the finest residential properties in London.
The concierge elevated the client offering to a whole new level, both to attract and to retain residents and engage with the community. Through our reporting suite it also helped Capco understand their residents, businesses, behaviours and trends of one of London’s most vibrant and dynamic districts.
Sincura were appointed the concierge provider for prepaid card Revolut from day 1 - - and are proud to have been part of its huge growth to become the Unicorn it is now.
A dedicated team of over 50 staff internationally managed client requests, which averaged 1,000 per day. We developed our in-house system to efficiently manage and deal with requests, and over 90% of these were responded to within 1 minute and closed within half an hour.
Our specialist algorithms and behaviour systems helped us to understand user requests and anticipate future enquiries. Our knowledge of the clients’ needs allowed us to offer a full reporting suite, detailing everything from response times to categories of requests and feedback from clients.
After 18 months Revolut expanded into territories not then covered by Sincura (Pan Asian), and as such Sincura were forced to step away from the contract which moved to Ten Group. Within 6 months of Revolut appointing a new concierge, significant levels of negative feedback from clients saw Revolut’s cancellation of that concierge all together.
Above: Direct comparison stats between Sincura Concierge and Ten Group running the Revolut account
Repeatedly voted the world's best concierge, your members will have access to thousands of exclusive benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products, and practical services across the globe.
We offer the most extensive range of services in the market all under one roof.
Your clients will not know that these services are being provided by an external company as everything is branded under your name.
You can see the extra benefits your clients' will have and the popular services to offer them:
Arranging impossible-to-get reservations at the finest restaurants for your valued clients.
FOOD
Helping your clients from private members' clubs to equisite social and night life.
CLUBS
Crafting luxury holidays with personalisation, authenticity and attention-to-detail.
TRAVEL
Costing over £200k to build, our concierge App recognised as the most advanced on the market and a real game-changer for the client's experience.
Developed over 18 months to build, and constantly evolving provide our members an intuitive user experience, we see this as the future of luxury lifestyle.
The Sincura Concierge App offers a convenient and secure point of contact between users and their lifestyle managers, allowing them to make requests and providing information based on their personal preferences.
From making reservations, travel arrangements, sourcing exclusive goods, and organising access to events, users can connect directly with their dedicated Concierge team through the app. Our app Offers section ensures our clients stay ahead of the curve when it comes to exclusive tickets and promotions, including anything from film premieres to tickets for the Met Gala.
With our private messaging system, we ensure your clients will be continually updated with the progress of their requests, whilst also allowing clients to make changes and add updates to their request. The app holds all the details of your Account Manager and how to contact them should you want to discuss anything.
Our App has been designed to easily rebrand, re-skin, and re-release for clients at a fraction of the cost of releasing your own App. Options include:
Welcoming your clients into your App under your brand video.
Use of brand, colours, fonts, images and logo throughout.
Services and literature can be tailored as required to be brand and industry specific, including support and product sections.
Clients can customise the type of news and offers that are sent to their users. These can include specific promotions, articles or services your brand offers, and even write your own content and company news exclusively to your audience.
If you already have an App you can use our APIs to easily integrate into our systems – providing seamless access to our services.
We believe your working practise should not be dictated by your software, and instead your software should work and be tailored to your business.
Developed over 6 years, our custom in-house CRM has grown into the advanced system on the market, acknowledged by Sincura winning a breakthrough research and development grant in 2019.
Your Customer Relationship Management CRM) tool is the backbone of every business, allowing you to efficiently run your company, clients, members and staff. We see so many large companies using off-the-shelf CRM systems like Salesforce which we believe is wrong.
Our CRM ensures that the journey the client has with us is second to none, and we lead the market when it comes quality of replies, response times, and understand our clients better than anyone else.
Each White Label client has their own custom built CRM - with full access for you and your team
Understanding your clients is key to providing them with a good service, which in turn results into strong customer relationships and new sales through positive word-of-mouth recommendation.
Repeatedly voted the best concierge in the world for both personal and business clients, our multi-award winning team do it better than anyone else, 24 hours a day, 365 days a year, in every corner of the world.
Other concierges boast that they will acknowledge your concierge request within 3 hours. But we don’t believe that’s good enough. With Sincura, it takes on average less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system, and allocated to an expert member of the team to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours, and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.
But don't take our word for it - read the feedback from clients.
The Sincura Group is dedicated to making the world a better place.
As a company we donate part of all monies we receive, be it through memberships, tickets & hospitality, experiences or events, back into the youth of today to support their lives and their future prospects.
Through enriching your lives, we are also enriching so many more, from re-uniting incorrectly orphaned children with their biological parents to funding sports stars of the future. We thank you for your continued support on our mission.